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Instructions:
1. There are 100 numbered questions. Indicate your answer to each one of them by clicking the appropriate radio button next to each question:
- + (Plus) means I AGREE, YES or MOSTLY YES
- M (Middle) means UNCERTAIN, MAYBE, NEITHER YES NOR NO
- - (Minus) means I DISAGREE, NO or MOSTLY NO
2. Answer the questions based on the main product or services that you deliver. "Customers" includes: "Clients", "Patients", and so on, as appropriate. Please ensure you leave yourself enough time to answer all questions.
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